Why won't my statistics appear on the website?
WhatPulse gathers statistics on your computer and uploads them to the website when you send a pulse. If your statistics are missing or appear out of date, follow these steps.
1. Make sure you have sent a pulse
After registering an account, installing WhatPulse, and gathering statistics, click the "Pulse!" button in the desktop app to upload them. Statistics collected since your last successful pulse will not appear on the website until you pulse again.
Check that the pulse completes successfully. If the app displays an error, the upload needs attention before the website can show your latest statistics.
2. Allow time for processing
After a successful pulse, the website processes your statistics in the background. Under normal conditions, updates should appear in a few minutes.
During unusually busy periods, like a surge in website activity or a large number of incoming pulses, processing can take longer. This can temporarily delay updates to your totals, pulse history, or charts.
Your totals and detailed statistics are processed in separate steps. This means your totals may update before the charts showing your activity over time catch up. A successful pulse with an unchanged chart does not necessarily mean anything went wrong.
If your pulse succeeded, allow 30–60 minutes during busy periods, then refresh the page. Delays this long are unusual and should not be part of normal operation. You do not need to send another pulse just to make an already uploaded pulse finish processing.
3. Contact us if your statistics are still missing
If your statistics have not appeared more than an hour after a successful pulse, contact WhatPulse support so we can investigate.
Please include:
- Your WhatPulse username and the affected computer’s name.
- The approximate time you sent the pulse, including your time zone.
- Whether your totals, pulse history, charts, or all of these are missing updates.
- Any error message shown in the desktop app.