Avaya one-X Agent
Description
Avaya one-X Agent is a desktop softphone and contact center agent application designed to provide call handling, presence, and basic multimedia contact capabilities for customer service and contact center workers. It integrates with Avaya Aura and IP Office platforms to enable agents to answer and manage voice calls, view queue and agent state information, and perform common telephony functions from their PC.
The application is typically used by call center agents and customer service represent...
The application is typically used by call center agents and customer service represent...
Statistics
Created by:
People using it:
28
Latest version:
2.5.60411.0
Keys:
53,277
Clicks:
71,037
Mouse Scrolls:
0
Time Used:
1w5d2h39m34s
Average Time Used:
10h22m51s
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