Avaya Agent (Agent Desktop)
Description
Avaya Agent is a desktop client/softphone used by contact center agents and customer service representatives to handle inbound and outbound calls, manage call queues, and interact with Avaya telephony platforms (ACD, PBX and contact center solutions). It provides call control, presence, call transfer, conferencing, and integration with agent workflows and CRM systems.
Typically deployed as part of an Avaya contact center or unified communications deployment, Avaya Agent (also distributed as ava...
Typically deployed as part of an Avaya contact center or unified communications deployment, Avaya Agent (also distributed as ava...
Statistics
Created by:
People using it:
5
Latest version:
??
Keys:
33,019
Clicks:
21,889
Mouse Scrolls:
5,058
Time Used:
5d15h15m4s
Average Time Used:
1d3h3m1s
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