WhatPulse Forums » Support » Client software v » [FIXED] Unable to Install 2.7 Welcome back, Guest.


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[FIXED] Unable to Install 2.7
05-26-2016, 08:27 AM (This post was last modified: 06-26-2016 05:46 PM by smitmartijn.)
Post: #1
[FIXED] Unable to Install 2.7
Hi,

I've got a new PC at work and am trying to install 2.7 on it. Normal Windows 10 Pro.

When I try and install I get the following error message:

Code:
Runtime Error (at -1:0):

Cannot Import
dll:C:\Users\danw\AppData\Local\Temp\is-57MH7.tmp\psvince.dll.

Any ideas? I'm running the install as an Administrator but still no joy.
Find all posts by this user
Quote this message in a reply
05-28-2016, 08:08 PM
Post: #2
RE: Unable to Install 2.7
Hi,

It looks like something is blocking the use of something the installer needs (the psvince.dll). There's absolutely no reason why that file should be on an antivirus program blocking list, but I think that's what's happening. Try disabling your AV for the installer, or just temporarily while you install.
Visit this user's website Find all posts by this user
Quote this message in a reply
06-01-2016, 01:53 PM
Post: #3
RE: Unable to Install 2.7
Hi,

Thanks, it did turn out to be Webroot SecureAnywhere Endpoint Protection which is a complete pain to disable. Had to create myself a new policy and put myself into it to allow me to temporarily shut down the protection.

Anyway, all sorted now! Cheers for your help.
Find all posts by this user
Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  WhatPulse 64bit install on Lubuntu 19.04 SiKTheGreatOne 0 277 06-30-2019 02:49 AM
Last Post: SiKTheGreatOne
  Whatpulse won't start, Unable to install crashRpt! Bai.Bing 0 260 05-24-2019 01:02 PM
Last Post: Bai.Bing
  Unable to log in Aron77 0 238 05-05-2019 02:18 PM
Last Post: Aron77
  [FIXED] SSL Handshake Error JetSet 9 1,526 01-09-2017 09:39 AM
Last Post: AmokOwe
  [FIXED] [W10] Pulsing every minute on 2.7 Wopian 7 1,769 06-26-2016 09:59 PM
Last Post: Wopian
Bug [FIXED] Premium on site does not match premium on client fractalsauce 3 1,007 06-26-2016 06:10 PM
Last Post: smitmartijn
  [FIXED] Keyboard heatmap color mix up d3ullist 1 768 06-24-2016 06:49 PM
Last Post: smitmartijn
  [FIXED] Cannot open the "I" button in input/network/uptime screen YoshiIsAwsum 2 991 05-03-2016 08:02 PM
Last Post: YoshiIsAwsum
Rainbow [FIXED] Can't open a specific panel with the "i" button Tennouzu Claudia 4 1,397 04-01-2016 07:38 PM
Last Post: smitmartijn
  [FIXED] [2.6.3] Client displays incorrect premium expiry date Wopian 2 1,226 11-07-2015 03:09 AM
Last Post: Wopian

Forum Jump:


User(s) browsing this thread: 1 Guest(s)