WhatPulse Forums » Support » Client software v » Problem with new installation crashing and how I fixed it Welcome back, Guest.


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Problem with new installation crashing and how I fixed it
02-24-2014, 09:50 AM
Post: #1
Problem with new installation crashing and how I fixed it
Hello,

I haven't posted here before but I wanted to report a problem I had and how I fixed it in case anyone else runs into a similar scenario.

I recently reinstalled 64-bit Windows 7 on my PC. I had backed up my hard drive before I reinstalled so I had all the contents of my user profile. Lucky for me or I wouldn't have been able to get WhatPulse working again.

I installed WhatPulse and once the program started, I was prompted to put my account information in. Before I could complete the form, the program crashed. I clicked to report the error. I tried checking the information that was being submitted and the only thing I saw was there was a file that it couldn't open in the 'C:\Users\<username>\AppData\Local\WhatPulse'. I tried checking the Event Viewer and I couldn't find anything there.

I tried Googling for a few minutes and didn't find a quick answer so I decided to try and copy over my backup of the AppData\Local\WhatPulse folder. Once I copied over the folder was my previous data, WhatPulse opened up with my account info in. It's also recording data and working like previously.

I'd like to know if anyone has a better solution.

TL;DR - If you can't get WhatPulse to work after a reinstall, I hope you have a backup your C:\Users\<username>\AppData\Local\WhatPulse folder or else, you may be S.O.L.
Find all posts by this user
Quote this message in a reply
02-24-2014, 09:53 AM
Post: #2
RE: Problem with new installation crashing and how I fixed it
This sounds like it would work, however sometimes this can cause a conflict/mismatch with the files. I believe it is called a token.
Find all posts by this user
Quote this message in a reply
02-24-2014, 09:55 AM
Post: #3
RE: Problem with new installation crashing and how I fixed it
(02-24-2014 09:53 AM)SearchBuzz Wrote:  This sounds like it would work, however sometimes this can cause a conflict/mismatch with the files. I believe it is called a token.

This is just what worked for me. I was reinstalling to the same hardware, just a new copy of Windows.
Find all posts by this user
Quote this message in a reply
02-24-2014, 07:45 PM (This post was last modified: 02-24-2014 09:44 PM by Puuha.)
Post: #4
RE: Problem with new installation crashing and how I fixed it
Crash and kabom! I dont have backup, surprise. :/ What i can do?

24-02-2014 17:26:02.530 INFO "Starting WhatPulse 2.3.1..."
24-02-2014 17:26:02.561 DEBUG Installed CrashRpt!
24-02-2014 17:26:02.967 DEBUG Database file: "C:/Users/*****/AppData/Local/WhatPulse/whatpulse.db"
24-02-2014 17:26:02.982 DEBUG Database check: "ok"
24-02-2014 17:26:02.982 DEBUG Opened database in: 15 ms
24-02-2014 17:26:02.982 DEBUG Not running WhatPulse as Administrator! :-(
24-02-2014 17:26:02.982 DEBUG Encrypted file: "C:/Users/*****/AppData/Local/WhatPulse/whatpulse.wpw"
24-02-2014 17:26:02.982 DEBUG Unable to open savefile
24-02-2014 17:26:02.982 WARN Failed to load ' "C:/Users/*****/AppData/Local/WhatPulse/whatpulse.wpw" ' - trying backup file
24-02-2014 17:26:02.982 DEBUG Unable to open savefile
24-02-2014 17:26:02.982 DEBUG Loaded application aliases
24-02-2014 17:26:03.560 DEBUG Opening GeoIP database: "C:/Users/*****/AppData/Local/WhatPulse/GeoIP.dat"
24-02-2014 17:26:03.591 DEBUG WhatPulse 2.3.1 has started
24-02-2014 17:26:05.588 DEBUG Starting timers and collector..
24-02-2014 17:26:05.588 DEBUG enableInputHook: true
24-02-2014 17:26:05.588 DEBUG Starting PcapNetworkTrafficMonitor..
24-02-2014 17:26:05.588 DEBUG LowLevelHookHandler starting
24-02-2014 17:26:05.588 DEBUG Enabling lowlevel input hooks
24-02-2014 17:26:05.603 DEBUG Found new interface: 11 "{043BCBE4-FAE2-4167-A3D9-A1B298136D14}" "18:F4:6A:C5:B0:B0" "Atheros AR9285 Wireless"
24-02-2014 17:26:05.603 DEBUG PcapNetworkTrafficMonitor: Starting interface 11
24-02-2014 17:26:05.634 DEBUG Setting WinPcap buffer to 4MB: "Success"
24-02-2014 17:26:05.634 DEBUG pcap thread started on interface "\Device\NPF_{043BCBE4-FAE2-4167-A3D9-A1B298136D14}"
24-02-2014 17:26:06.087 WARN QLayout: Attempting to add QLayout "" to FacebookLoginTab "", which already has a layout
24-02-2014 17:26:06.087 WARN QLayout: Attempting to add QLayout "" to FacebookLoginTab "", which already has a layout

Edit: Wow, i uninstal winpcap and now it´s in operation!!! It's alive! Cool
Find all posts by this user
Quote this message in a reply
02-25-2014, 04:48 PM
Post: #5
RE: Problem with new installation crashing and how I fixed it
I wish I had kept a copy of my debug log so I could show but I know the developers have it since I reported that damn thing like 10 times.

Anyways, mine was crashing at "pcap thread started on interface". That was the last line it'd show me in the log.

I never uninstalled WinPcap but I had installed Wireshark and it had 4.1.2. I thought maybe it was a problem with it being an older version since I saw a thread mention it and updated to 4.1.3 but didn't have any luck.

I'm not sure what 'whatpulse.wpw' contains. I'd provide my copy here if I knew it wouldn't just allow anyone to login and user my account on here. Tongue
Find all posts by this user
Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [FIXED] SSL Handshake Error JetSet 9 1,515 01-09-2017 09:39 AM
Last Post: AmokOwe
  [FIXED] [W10] Pulsing every minute on 2.7 Wopian 7 1,760 06-26-2016 09:59 PM
Last Post: Wopian
Bug [FIXED] Premium on site does not match premium on client fractalsauce 3 995 06-26-2016 06:10 PM
Last Post: smitmartijn
  [FIXED] Keyboard heatmap color mix up d3ullist 1 764 06-24-2016 06:49 PM
Last Post: smitmartijn
  [FIXED] Unable to Install 2.7 dj_chalky 2 903 06-01-2016 01:53 PM
Last Post: dj_chalky
  [FIXED] Cannot open the "I" button in input/network/uptime screen YoshiIsAwsum 2 982 05-03-2016 08:02 PM
Last Post: YoshiIsAwsum
  crashing my computer MarioFan835 2 913 04-14-2016 11:17 PM
Last Post: MarioFan835
Rainbow [FIXED] Can't open a specific panel with the "i" button Tennouzu Claudia 4 1,393 04-01-2016 07:38 PM
Last Post: smitmartijn
  [SOLVED] Problem with Logitech Keyboard Widget Mattie112 2 1,042 03-25-2016 07:29 PM
Last Post: Mattie112
  Mac silently crashing, redux dgw 11 2,538 02-05-2016 10:31 PM
Last Post: dgw

Forum Jump:


User(s) browsing this thread: 1 Guest(s)