WhatPulse Forums
Cannot Log-in - Printable Version

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+-- Forum: Support (/forumdisplay.php?fid=38)
+--- Forum: Client software (/forumdisplay.php?fid=58)
+--- Thread: Cannot Log-in (/showthread.php?tid=7847)



Cannot Log-in - craigospizza - 01-13-2020 05:46 PM

I recently got a new PC and I needed to re-install WhatPulse so that's what I did.
I successfully installed the app and I clicked Log-in. And it told me "You have been redirected to the website". But I wasn't. I waited for a bit, and more and more and it just kept saying "Waiting on authorization via website".

I thought well it means I have an earlier version. So I downloaded the latest installer (2.8.4) and it's still the same issue. Well that only leaves making a new account.. But then I noticed "In Both cases you'll be redirected to our website to complete the login."

I can't do anything to login or create a new account, can someone help me?


RE: Cannot Log-in - anothertracker - 01-20-2020 03:19 PM

Having the same issue, except that I had a installation that was working but then stopped. Perhaps of relevance is the repeated error
"03-01-2020 10:11:13.314 DEBUG GetModuleFileNameEx failed for processId: #### 0 "
in my app.log, with different process numbers where I put number signs.

On Win10 with newest client (2.8.4-1633).

I checked whatpulse.db and it's still logging as expected, I just can't use the GUI to view the stats as I appear to be signed out.

Both whatpulse.wpw and its backup are full of nothing but exactly 464 null bytes.

UPDATE! Fixed it!

I stopped whatpulse, deleted whatpulse.wpw and whatpulse.wpw.backup, and restarted whatpulse. It worked! I was able to login. The files are now populated with non-null data and everything works fine.


RE: Cannot Log-in - craigospizza - 01-20-2020 03:38 PM

(01-20-2020 03:19 PM)anothertracker Wrote:  Having the same issue, except that I had a installation that was working but then stopped. Perhaps of relevance is the repeated error
"03-01-2020 10:11:13.314 DEBUG GetModuleFileNameEx failed for processId: #### 0 "
in my app.log, with different process numbers where I put number signs.

On Win10 with newest client (2.8.4-1633).

I checked whatpulse.db and it's still logging as expected, I just can't use the GUI to view the stats as I appear to be signed out.

Both whatpulse.wpw and its backup are full of nothing but exactly 464 null bytes.

UPDATE! Fixed it!

I stopped whatpulse, deleted whatpulse.wpw and whatpulse.wpw.backup, and restarted whatpulse. It worked! I was able to login. The files are now populated with non-null data and everything works fine.

I have no clue what I have done but about 3 days ago when I booted up my PC WhatPulse popped up and had the log-in window again and I could actually log-in. Weird stuff.