WhatPulse Forums » Support » Client software v » Client crash on launch (v2.7.1) Welcome back, Guest.


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Client crash on launch (v2.7.1)
10-08-2016, 09:57 PM
Post: #1
Client crash on launch (v2.7.1)
Hello,

My client crash on launch without any error message

This is what WP look in the taskbar when i launch him : http://i.imgur.com/SSZtw2p.png

Windows Anniversary (The one who broke CMD for CLI color syntax) x64
Intel® Core™ i5-4670K CPU @ 3.40GHz

Only Nvidia & Logitech service was running during try

What i actually tried :
- Remove whatpulse completely (also remaining key .. etc Sad )
- Remove WinPcap
- Ccleaner --> clean register
- Open regedit --> remove everything with search "whatpulse"
- Reboot
- Delete whatpulse.db & whatpulse.wpw & the complete folder
- Disable my antivirus
- Disable my firewall
- Install a old version (2.6.3)
- launch in admin mode
- Compatibility mode
- Install the 2.6.3 and update with your updater.exe without launching WP
- Disable my network protection
- Use my phone connection

Some note :
- I own and manage my own network
- I didn't install nothing from past 3 month execpt CCleaner to try to repair this issue
- Still work on my laptop with the same update
- WinPcap is not install i don't use network stats


I'm really out of ideas why this happen, any help is welcome

Thanks.
Find all posts by this user
Quote this message in a reply
10-22-2016, 06:38 PM
Post: #2
RE: Client crash on launch (v2.7.1)
Hi,

Does it actually crash, or does it look like the screenshot you posted? If so, that just means it's not logged in and not counting. Click the icon to login.
Visit this user's website Find all posts by this user
Quote this message in a reply
10-22-2016, 07:15 PM (This post was last modified: 10-22-2016 07:19 PM by Sovex66.)
Post: #3
RE: Client crash on launch (v2.7.1)
Hi smitmartjin,

i have recorded what happen when my PC launch

https://www.youtube.com/watch?v=4nsOd1xSchg

The main screen popup for like 3sec, the W icon on the taskbar with red alert (the screen i linked on the main post) stay for 5 more second and all vanish without any error message

EDIT : When i launch Wp after the boot, the exact same thing happen
Find all posts by this user
Quote this message in a reply
10-22-2016, 07:22 PM
Post: #4
RE: Client crash on launch (v2.7.1)
Can you make the video public?
Visit this user's website Find all posts by this user
Quote this message in a reply
10-22-2016, 07:23 PM
Post: #5
RE: Client crash on launch (v2.7.1)
(10-22-2016 07:22 PM)smitmartijn Wrote:  Can you make the video public?

My bad, done
Find all posts by this user
Quote this message in a reply
10-23-2016, 02:29 PM
Post: #6
RE: Client crash on launch (v2.7.1)
Still on my way try to fix this issue and now the app.log write some stuff

23-10-2016 16:21:52.322 INFO "Starting WhatPulse 2.7.1..."
23-10-2016 16:21:52.372 DEBUG Installed CrashRpt!
23-10-2016 16:21:52.376 DEBUG Database file: "C:/Users/Sovex/AppData/Local/WhatPulse/whatpulse.db"
23-10-2016 16:21:52.377 DEBUG Database check: "ok"
23-10-2016 16:21:52.379 DEBUG Opened database in: 4 ms
23-10-2016 16:21:52.385 DEBUG Running WhatPulse as Administrator! :-)
23-10-2016 16:21:52.385 DEBUG Encrypted file: "C:/Users/Sovex/AppData/Local/WhatPulse/whatpulse.wpw"
23-10-2016 16:21:52.385 DEBUG Unable to open savefile
23-10-2016 16:21:52.386 WARN Failed to load ' "C:/Users/Sovex/AppData/Local/WhatPulse/whatpulse.wpw" ' - trying backup file
23-10-2016 16:21:52.386 DEBUG Unable to open savefile
23-10-2016 16:21:53.041 DEBUG Loaded application aliases
23-10-2016 16:21:53.268 WARN libcap not available:
23-10-2016 16:21:53.268 DEBUG Detected that WinPcap is not available and falling back to Windows APIs! No unpulsed online data this way! Sad
23-10-2016 16:21:53.344 WARN Failed to resolve symbol SHGetSpecialFolderPathW
23-10-2016 16:21:53.377 DEBUG WhatPulse 2.7.1 has started
23-10-2016 16:21:55.832 DEBUG Starting timers and collector..
23-10-2016 16:21:55.837 DEBUG Started watchdog.
23-10-2016 16:21:55.838 DEBUG enableInputHook: true
23-10-2016 16:21:55.839 DEBUG LowLevelHookHandler starting
23-10-2016 16:21:55.839 DEBUG Enabling lowlevel input hooks
23-10-2016 16:21:55.847 DEBUG Network ports description file ( "C:/Users/Sovex/AppData/Local/WhatPulse/network-ports.csv" ) does not exist! The client will not be able to translate port numbers to human readable form.
23-10-2016 16:21:56.398 WARN Unable to resolve GetModuleFileNameExW
Find all posts by this user
Quote this message in a reply
10-31-2016, 08:19 PM
Post: #7
RE: Client crash on launch (v2.7.1)
You previously said that you disabled your antivirus, it that still the case in the video? If the log you posted is the only thing it logs, there's no reason why it would crash, so I'm thinking once the keyhooks install (+- 10 seconds after launch) - something thinks the client is being malicious and shuts it down.

Also, why are you installing an old client? (2.6.3 and not 2.7.1?)
Visit this user's website Find all posts by this user
Quote this message in a reply
11-05-2016, 01:48 PM
Post: #8
RE: Client crash on launch (v2.7.1)
(10-31-2016 08:19 PM)smitmartijn Wrote:  You previously said that you disabled your antivirus, it that still the case in the video? If the log you posted is the only thing it logs, there's no reason why it would crash, so I'm thinking once the keyhooks install (+- 10 seconds after launch) - something thinks the client is being malicious and shuts it down.

Also, why are you installing an old client? (2.6.3 and not 2.7.1?)

On the video my antivirus was ON, but everything disabled the error is the same, and the log remain the same
Proof: http://i.imgur.com/dkhTbgk.png

I'm not installing a old client, but that one of my multiple attempt to fix this issue
Find all posts by this user
Quote this message in a reply
11-05-2016, 10:45 PM
Post: #9
RE: Client crash on launch (v2.7.1)
Well, something seems to be killing it - pretty much everything the client can do to crash itself will be logged in the app.log, which has nothing, according to the information you've provided so far.

Exit all background applications and try each time to see which one is the culprit.
Visit this user's website Find all posts by this user
Quote this message in a reply
11-05-2016, 11:23 PM (This post was last modified: 11-05-2016 11:27 PM by Sovex66.)
Post: #10
RE: Client crash on launch (v2.7.1)
(11-05-2016 10:45 PM)smitmartijn Wrote:  Well, something seems to be killing it - pretty much everything the client can do to crash itself will be logged in the app.log, which has nothing, according to the information you've provided so far.

Exit all background applications and try each time to see which one is the culprit.

I almost kill everything i can and this still don't work
http://i.imgur.com/WxOyQ9H.png

I added exepction to my antivirus, even uninstall and WP still crash on the same exact line

23-10-2016 16:21:56.398 WARN Unable to resolve GetModuleFileNameExW

On Google some speak about game corrupt the kernel32.dll on Sys32
I play alot of game, this could be true ? Like GetModuleFileNameExW seem a class WP use to work
Find all posts by this user
Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Question Portable mode install mac client on windows T0X1CCAT 2 355 11-07-2017 04:43 AM
Last Post: T0X1CCAT
  Client window lost all time stats Bray 0 427 08-24-2017 05:03 PM
Last Post: Bray
Bug [FIXED] BUG: Client restarts every 17 minutes due to not detecting network adapter JigglyKing37 15 3,395 07-08-2017 07:33 PM
Last Post: smitmartijn
  [2.8.1] Client freezes up entirely with no warning, preventing data from being logged wazfallout3pokeyWP 0 536 07-08-2017 03:03 AM
Last Post: wazfallout3pokeyWP
  [FIXED] Mac client causing latency every ~10 seconds bryandh 20 4,791 07-05-2017 08:27 PM
Last Post: dkuebric
Information [CLOSED] Mouse distance counter in Windows client. TigraPolosatiy 1 1,104 02-27-2017 05:30 PM
Last Post: smitmartijn
Bug Client doing an insane amount of writing to disk Formina_Sage 4 1,432 11-04-2016 04:47 PM
Last Post: smitmartijn
  [SOLVED] Client crashes on startup v. 2.7 Win10x64 Lttngblt 11 4,052 10-08-2016 06:43 PM
Last Post: smitmartijn
  [CLOSED] Client Crash macOS Sierra SeeEmAge 3 1,743 09-15-2016 03:42 AM
Last Post: smitmartijn
Bug [FIXED] Premium on site does not match premium on client fractalsauce 3 1,458 06-26-2016 06:10 PM
Last Post: smitmartijn

Forum Jump:


User(s) browsing this thread: 1 Guest(s)